Privacy Policy

Scope of Data Processing

Lendeo only processes personal data to the extent necessary to provide and improve our services. Data is processed either based on user consent or where legally permitted.

We collect personal data to:

• Fulfill contractual obligations (e.g. rental or lending, including sharing contact details)
• Create and manage user accounts
• Send important service-related notifications
• Inform you about changes to our policies, terms, or legal documents
• Send invoices, payment reminders, and process payments
• Notify you about order or rental statuses
• Provide customer support and respond to inquiries
• Send newsletters (only with your explicit consent)
• Process job applications
• Analyze and improve our platform and services
• Diagnose technical issues and ensure system security
• Prevent misuse of services and illegal activities
• Ensure the safety and reliability of the Lendeo platform
• Comply with legal obligations

We may also use your data for internal purposes such as performance analysis, legal compliance, service improvement, or employee development.

If you choose not to provide certain personal data, some features of our platform may be unavailable. Additionally, when visiting our website, some technical data is collected automatically – see our Cookie Policy for details.

What types of personal data do we collect?

• Full name
• Phone number
• Billing and shipping address
• Identification details (e.g. date of birth, nationality)
• Payment information
• Email address
• Gender (optional)
• Profile photo (if uploaded)
• Billing and transaction details
• Communication content in case of user disputes

Payment providers may require additional personal data – see their respective privacy policies for more information.

When do we collect data?

• When you visit the Lendeo.cz website
• When you use our services (renting, lending, buying, etc.)
• When you create a user account
• When you place orders and make payments
• When you register for our events
• When you subscribe to newsletters or marketing communications
• When you contact us for any reason

For more on automatically collected data, please refer to our Cookie Policy.

How do we protect your data?

Lendeo uses appropriate technical and organizational measures to protect your personal data from misuse, loss, or unauthorized access. We regularly review and improve our security practices.

For any inquiries, please contact us at: info@lendeo.cz

Who do we share your data with?

We only share your personal data with third parties if it is necessary for the purpose it was collected. This may include:

• Lendeo employees
• Our subsidiaries or business partners
• Government authorities (if required by law)
• Technology providers (e.g. cloud storage, payment processors, support tools)

We ensure appropriate legal safeguards (e.g. data processing agreements, confidentiality clauses). Third parties may not use your data for their own marketing purposes.

Where is your data stored?

Your data is stored and processed in the Czech Republic or within the European Union, where strong data protection regulations apply.

Data transfers outside the EU

Lendeo primarily stores data within the EU. In rare cases where data is transferred outside the EU, we ensure an adequate level of protection through anonymization or standard contractual clauses.

Data retention and deletion

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. After that, we securely delete it.

Your rights as a data subject

You have the right to request access to your personal data, ask for corrections, deletions, or restrictions on processing. You may also object to processing or request data portability in certain cases.

To exercise your rights, please contact us at info@lendeo.cz. We will respond to your request without undue delay, within 30 days at the latest.

If Lendeo acts only as a data processor, we will forward your request to the relevant data controller.

How to file a complaint

If you are not satisfied with how we handle your personal data, you may contact the relevant supervisory authority:

• Office for Personal Data Protection: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic — Web
• DPO Lendeo: info@lendeo.cz

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Czech Republic. Any disputes shall be settled by the competent courts based on Lendeo's registered office in Brno.